Privacy Policy
Last Updated: October 24, 2026
At Desway Transportation, we respect your privacy. This policy explains how we collect, use, and protect your information.
1. Information We Collect
When you request transportation or contact us, we collect information needed to arrange your ride, including:
- Name, phone number, and email address
- Pickup and drop-off locations
- Pickup date and time
- Transportation type (wheelchair-accessible or ambulatory)
- Wheelchair availability and assistance needs
- Trip type and return pickup time
- Any additional pickup instructions you provide
We do not ask for medical diagnoses, medical records, or treatment information when booking a ride. Please do not include this information in your ride request.
Our website may also collect basic technical information, such as your IP address and browser information.
2. How We Use Your Information
We use your information to:
- Respond to transportation requests
- Provide quotes and confirm bookings
- Arrange safe and reliable transportation
- Communicate about your scheduled rides
- Maintain necessary business records
3. Sharing Your Information
We may share necessary trip details with our drivers and service providers to arrange transportation. We may also share information when required by law.
4. Cookies and Website Tracking
Our website may use cookies to support basic website functions and improve your browsing experience. You can manage cookies through your browser settings.
5. Protecting Your Information
We take reasonable steps to protect personal information. However, no website or electronic communication system is completely secure.
Ride requests are sent to our business email and stored within our website’s WordPress database. This information is used to manage transportation requests and bookings.
6. Your Privacy Choices
You may contact us to ask about your personal information or request corrections or deletion, subject to applicable laws and recordkeeping requirements.
We retain information as needed for business operations and legal obligations.
7. Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page.
8. Contact Us
Desway Transportation
340 E 2nd St, Los Angeles, CA 90012
Phone: 323-217-7503